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Shop Safely and Securely

We take pride in offering a safe and secure online shopping experience. Quality, Value and Customer Service are important to us. . .   we want our customers to feel comfortable shopping at Active Socks. We're committed to providing our customers with top quality socks.

For this reason we offer the Active Socks Quality Guarantee. We guarantee the quality of our socks and will gladly replace any product that has a defect in design or production. If you find a problem, or are dissatisfied with your order, call us immediately.  We will attend to your concern promptly and to your satisfaction.

100% Satisfaction Guaranteed

Our aim is to ensure that you're happy with your purchase. Here's how we do it . . . 

Melbourne-based Customer Service Team
Our Customer Service team, based in Melbourne and can answer any enquiries.  If you need to ask  a question, just call us at  [03] 9384 6933 Mon-Fri 10am-5pm AEST.

Prompt Shipping
Items are generally shipped the same day or within 24 business hours of payment being received. Once your order is shipped, the regular eParcel Australia Post or DX Express delivery timeframes apply.  You'lll be able to track your delivery online.

We want you to be happy with your purchase
We work really hard to make sure you're pleased every time you order from us. If you're not happy with any part of your buying experience with Active Socks we want to hear from you so that we can take care of it - just shoot us an email.

28 Day Returns Policy
You can buy your socks with confidence because you can return items (assuming it's in the same condition in which you purchased it) within 28 Days of purchase for either a replacement or a refund on the cost of your items.  You can find out more about returns and exchanges by reading the Returns & Refund Policy.

Quality Assured
In accordance with our Quality Assurance procedures every pair of socks is inspected to ensure its integrity. Each pair is carefully checked before they're packed and shipped.

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