Australia
Orders are packed on the day of receipt of payment. Orders received by 12pm AEST are usually shipped on the same day, otherwise, they will be shipped the next day. We use both StarTrack and Sendle for delivery.
STANDARD DELIVERY $9.00 Generally arrives within 3-4 business days.
EXPRESS DELIVERY $16.00 Generally arrives within 1-2 business days.
FREE SHIPPING* Generally arrives within 5-7 business days.
*The Free Shipping option is offered on orders of 20 pairs or more.
Please allow 2-4 hours for StarTrack and Sendle to scan your parcel before it appears on their tracking sites.
If you're not around for delivery: The delivery driver will leave a collection card with information on where you can collect your parcel.
Startrack does not deliver on Saturdays, Sundays, or public holidays. While we will do all we can to make sure your order is delivered on time, Active Socks cannot be held responsible for conditions beyond our control such as severe weather, service interruptions etc.
You must provide the correct delivery address details to make sure the delivery process is as efficient as possible. This will help avoid any delays with shipping. Active Socks is not responsible for orders that are misdirected as a result of customers providing incorrect or incomplete address details. Parcels that are returned to us as UNDELIVERABLE or UNCLAIMED will incur a re-shipping fee. Parcel charges for the original despatch are not refundable.
If you have a question about a delivery don't hesitate to get in touch with us at customers@activesocks.com.au (remember to include your Order Number in the Subject Field of your email).
Although every effort is made to deliver your order within the estimated delivery times noted above, please bear in mind that estimated delivery times may vary in Rural/Regional areas where deliveries may take a little longer than indicated. If your parcel has not arrived within the estimated delivery time, please contact us.
We don’t ship (or deliver) on the following Australian Public Holidays:
- Australia Day
- Good Friday
- Easter Saturday
- Easter Monday
- ANZAC Day
- Queen’s Birthday
- Labour Day (the date varies from state to state as they're individually declared by the State/Territory governments.)
- Melbourne Cup Day
- Christmas Day
- Boxing Day
- New Year's Eve
- New Year's Day
International Delivery
We ship weekly to New Zealand, the UK, the USA and Europe. We charge a flat rate of $25 for International Postage. Contact us for more information about shipping to International addresses.
Please note that import duties, taxes and customs charges are not included and are the recipient's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to purchasing.
For more information
See Terms and Conditions for more delivery information, including our policy on Exchanges & Refunds. If you have any questions, please contact us.