Orders are packed on the day of receipt of payment. Orders received bY 12pm AEST are usually shipped on the same day, otherwise within 24 hours. We use both eParcel and StarTrack for delivery.
STANDARD DELIVERY $9.00: Generally delivered within 3-4 business days.
EXPRESS DELIVERY $16.00: Generally delivered within 1-2 business days.
Please allow 24hrs for Australia Post and StarTrack to scan your parcel before it appears on their tracking sites.
If you're not around for delivery: The delivery driver will leave a collection card with information on how you can collect your parcel.
Auspost eParcel and Startrack do not deliver on Saturdays, Sundays, or public holidays. While we will do all we can to ensure your order is delivered on time, Active Socks cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
It is important that you provide the correct delivery address details to ensure the delivery process is as efficient as possible. This will help avoid any delays with shipping. Active Socks is not responsible for orders that are misdirected as a result of customers providing incorrect or incomplete address details. Parcels that are returned to us as UNDELIVERABLE or UNCLAIMED will incur a re-send fee. Parcel charges for the original despatch are not refundable.
If you have a question about a delivery please contact us at email@example.com (remember to include your Order No. in the Subject Field of your email).
Although every effort is made to deliver your order within the estimated delivery times noted above, please bear in mind that estimated delivery times may vary to Rural/Regional areas where deliveries could take a little longer than indicated. If your parcel has not arrived within the estimated delivery time, please contact us.
We don’t ship (or deliver) on the following Australian Public Holidays:
- Australia Day
- Good Friday
- Easter Saturday
- Easter Monday
- ANZAC Day
- Queen’s Birthday
- Labour Day (the date varies from state to state as they're individually declared by the State/Territory governments.)
- Melbourne Cup Day
- Christmas Day
- Boxing Day
- New Year's Eve
- New Year's Day
We ship weekly to New Zealand, the UK, the USA and Europe. We charge a flat rate of $25 for International Postage. Contact us for more information about delivery to International addresses.
Please note that import duties, taxes and customs charges are not included and are the recipient's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to purchasing.